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Set Up: Understanding the Visitors Metrics in cPanel

The Visitor interface displays detailed information about the 1,000 most recent visits to your website.

This information is important as it helps you learn about your visitors and audience, and monitor frequent visitors so you can adjust your website content to fit their needs. You can also use the information to locate and fix errors on your website, such as missing pages or broken links.

To view the Visitors metrics:

  1. Click on Visitors under Metrics in cPanel.

    cPanel visitors

  2. Click on the magnifying glass icon next to the domain name you want to view Visitors metrics. This will open the Visitors log interface.

    cPanel visitors log

  3. By default, the interface displays the following information:

    cPanel visitors log details

    IPThe visitors’ IP address
    TimeThe time when the visitor accessed your website
    SizeThe amount of data that the server sent to the visitor for this resource
    Referring URLThe web address from which the visitor navigated to the resource
    User AgentThe browser that the visitor used to access your website
  4. Click on the gear icon to select additional data to display.

    cPanel visitors additional info

  5. Select the additional data you want to display by clicking on the checkbox next to the option(s).

    cPanel visitors additional info details

    StatusThe HTTP code indicates whether the resource loaded successfully or resulted in an error
    MethodThe request-response between the client and server (for example, GET or POST)
    ProtocolThe version of HTTP that the server used to serve the resource to the visitor

Status HTTP Codes

HTTP codes describe the status of a URL when a visitor attempts to access it. HTTP codes include error messages that describe the problems that visitors encounter. The codes are three-digit numbers.

The following table represents the five classes of HTTP codes, divided by the first digit:

First DigitDescription
1, 2, or 3A fully functional request (ie. the resource was loaded successfully)
4A client-side error. The most common codes span 400 to 404.
For example, a 403 error means Forbidden, which means the visitor did not have the necessary permissions to access a resource, such as a specific page.
5A server-side error. The most common codes span 500 to 510
For example, a 503 error means Server Unavailable, which means the server was unavailable, either overloaded or down for maintenance.