• Support

Need help with Email?

Email sending/receiving problems:


• My email program has suddenly stopped working. What should I do?
• I'm sending emails but they're not being received. There are no error or bounce-back messages.

Email software setup guides:


• iPhone / iPad email setup help
• Android email setup help

• Outlook setup help
• Windows Live Mail setup help
• Windows 10 Mail App setup help

• Thunderbird setup help
• Mac Mail setup help

Email account administration:


• How to create email accounts
• I forgot my email password. How do I reset it?

Other FAQs

• How to create an add-on domain

  • Service Tickets

    Need help? No problem! Just send in a support ticket and get help from our knowledgable support team.

  • Live Chat

    Get help from our Customer Service and Sales Team.
      Go to Live Chat

  • Case Tracker

    Enter your details below to view your service ticket.

    Your Case Number: Where is my Case Number?

    Your Email Address: Which Email Address?


  • Contact Info

    Doteasy Technology Inc.
    Suite 210-3602 Gilmore Way, Burnaby, B.C.,
    V5G 4W9 Canada
    Phone: 604-434-4307 (6 am to 6 pm PT, Mon-Fri)

    Call Back Request

  • Forum

    Get help from the Doteasy community.
    Go to Forum

  • Send-A-Comment

    Do you have praise, complaints, suggestions or comments about our service? Please send them over.
    *Note that questions that require a response should not be submitted here.
    Go to Send-A-Comment

Your Case Number, formatted as 123456-123456789 can be found in Doteasy's support case emails in your mailbox.

If it can't be found, you may like to start a new conversion here.

Please enter the email address you used to contact Doteasy for this Case Number.

If you have used multiple email addresses for the case, please enter any one of them.

Learn more about web hosting

  • What is Web Hosting?

    Web hosting is a service that allows organizations and individuals to post a website or web page on to the Internet. A web host, or web hosting service provider, is a business that provides the technologies and services needed for the website or webpage to be viewed in the Internet. Websites are hosted, or stored, on special computers called servers.

  • What Type of Hosting Do You Need?

    There are many web hosting options available nowadays: free web hosting, shared hosting, dedicated server, and the list goes on. All these options serve the same purpose, which is hosting your content so that it can be accessed and viewed by people on the Internet. Let's have a closer look at each of them.

  • Web Hosting Sizes

    The size of your web hosting account determines how big your website can be. There are many factors to consider when deciding if your web hosting plan will be enough for your website.

Copyright © 2000-2018 Doteasy Technology Inc. All Rights Reserved.
All other trademarks and copyrights are the property of their respective holders.