Doteasy Support

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Contact Info

Doteasy Technology Inc.
Suite 210-3602 Gilmore Way, Burnaby, B.C.,
V5G 4W9
Canada

Find your answer instantly in our FAQs!
  • How do I create an add-on domain?

    If you are subscribed to the Doteasy Unlimited or Doteasy SSD hosting plans, you are allowed to host additional domain names on your hosting account at no extra hosting costs.

    The additional domains that you add on to your hosting account are called add-on domains and you can add them to your existing Unlimited Hosting account from your account cPanel.

    Here are the 3 steps you need to follow:

    1. Register your add-on domain name(s)
    2. Point your add-on domain(s) to your Doteasy name servers
    3. Add the add-on domain(s) to your Unlimited Hosting account

    For full step-by-step instructions, take a look at this article. Or watch this video tutorial.

  • How do I create email accounts?

    Domain email accounts are included for free in your hosting package! To create your domain email accounts, follow our in-depth article, or watch this video.

  • I forgot my email password. How do I reset it?

    If you have forgotten the password to your domain admin email account, simply click on the Forgot? link on the Member Zone login panel.

    This link will trigger our system to send the email password reset link to the authorized email contact for your account.

    Simply follow the instructions on the email to reset your admin password.

    Unfortunately, there is no Forgot Password? tool for email user accounts – if you have forgotten the password for any of the email accounts that you have created, you will need to change the password of that account from your Doteasy Member Zone.

    1. Log in to your Doteasy Member Zone.
    2. Click on Manage Email Accounts.
    3. Scroll to the Email section and click on Email Accounts.
    4. In the table which lists all of your email accounts, click Change Password next to the account you need to change.
    5. Enter the new password and when ready, click Change Password to complete the process.

    For screenshots and more solutions for being unable to log in to your email accounts, check out our article.

  • How can I build a mobile website in minutes?

    You can now build your website for FREE using our new Website.com Site Builder. You can choose from hundreds of stunning website templates and customize any content to create your own unique design with ease. Best of all, everything is online through an easy-to-use drag and drop interface with no installations or coding needed. Depending on your plan, you can also easily create a mobile version of your website. Try it out for free in your Doteasy Member Zone.

  • How do I set up my email on my iPhone or iPad?

    Follow this article, which shows you how to set up your iPhone with your domain email accounts using the IMAP protocol.

  • Help! My email program stopped working!

    There could be many reasons why you can't send or receive emails. Take a look at this article, which goes over the steps you can follow if you are experiencing problems with sending and receiving domain emails on your email client (ie. Mac Mail, Thunderbird, Outlook).

  • I'm sending emails but they're not being received. There are no error or bounce-back messages.

    The most common cause of this problem is that your IP address is blacklisted by the public spam blacklists. Nearly all email service providers will check incoming email to see if they're coming from these public blacklists first before delivering the message. If the email is coming from a known spammer or any source that is blacklisted, then the email service provider will simply drop the email message without providing any error or bounce-back message.

    In this case, it's best for you to check and see if the IP address for your internet connection is listed on any of the public blacklists. The first thing that you'll need to do is to find out what the IP address is for your internet connection. You can do this through this link: https://www.doteasy.com/myip/

    Next, do a blacklist check by plugging in your IP address using this tool: https://mxtoolbox.com/blacklists.aspx

    If your IP address is flagged by any of these public blacklists here, then that would explain why your emails aren't getting through. You have two options:

    1. You can contact your internet service provider and see if they can remove your IP address from the blacklist.

    Or,

    2. You can contact your internet service provider and have them assign you a different IP address that is not blacklisted. This is important because there is a chance that your internet service provider will assign you a new IP address, but that new IP address turns out to be blacklisted as well. So, be sure to check your new IP address against the public blacklists using the MX Toolbox link above.

  • How do I set up my email on Outlook?

    If you have Outlook 2016 or Outlook 2013, you can set it up for your domain email account.

    This article we will show you how to set up Outlook 2016 to access your domain email accounts. The steps are very similar and the settings are essentially identically to that of Outlook 2013.

    Note that the article is not about connecting your domain email account to an Outlook.com account. Outlook.com no longer supports custom domain email accounts. If you have previously set up Outlook.com with your domain email address, you will still be able to send and receive emails. But all new domain email accounts will have to use Office 365.

  • How do I set up my email on Mac Mail?

    Take a look at this article to learn how to configure the Mac Mail application on your Mac computer to access your Doteasy.com domain emails, or watch this video and follow along!

  • How do I set up my email on Windows 10 Mail App?

    Windows 10 comes with a built-in Mail application. You can find the Mail application from the Start menu, or by typing in Mail in the search box on your Windows taskbar.

    Mail supports most popular mail services, including Gmail, Yahoo! Mail and any account that supports POP or IMAP. In other words, you can set up your Windows 10 Mail application to access your domain email accounts. This article will show you how to configure your Windows 10 Mail app to access your domain email account(s).

  • How do I set up my email on Thunderbird?

    Mozilla Thunderbird is a free email client developed by Mozilla. Thunderbird is available on both Windows and Mac. Like other email clients, Thunderbird allows you to easily check your emails without using a web-based interface (ie. webmail).

    This article will show you how to configure the Mozilla Thunderbird application on your computer to access your Doteasy.com domain emails.

    Or, follow this video tutorial.