We're on the look out for a proactive, motivated, responsive, friendly and internet-savvy individual for our Customer Success Manager (CS Manager). You're an expert in helping customers of all sizes build a digital presence that delivers results. You have a passion in understanding the customers' needs, managing customer satisfaction, collaborating with our customers to serve their online presence needs, and ultimately helping the customer succeed from the use of our products and services.
The CS Manager is the first point of contact for our customers. The primary goal for this position is to proactively maintain and improve service quality through interaction, monitoring and reporting on all service levels and taking the initiative to constantly improve services and productivity with our customers.
Doteasy offers web hosting solutions to help individuals and businesses build an online presence. Everything, from development to customer support, is provided in-house in Greater Vancouver, BC.
You'll be working in our Vancouver office following safe COVID protocols. Our easy-going team is small but precious - enjoy snacks, catered lunches and group outings, and challenge a team member to a round of ping pong or go 1-on-1 on our arcade-style basketball hoop. Of course, this full-time position also comes with competitive pay, vacation (up to 8% vacation pay), and a benefits package.
Is this position calling your name? Send us your resume and cover letter to email@example.com. All candidates selected for an interview will be contacted.