Customer Support Associate

We are currently expanding our Support Centre and we need friendly, internet-savvy individuals who enjoy helping others, to join our team. You'll love our work hard/play hard atmosphere. If you want to be part of a fast-paced team of smart, fun people, this is the job for you!

We are currently seeking individuals who will help us round out our support team. Training will be provided.

A successful candidate will possess the following skills:

• Call center/Phone Support or Customer Service experiences
• Basic HTML, FTP, CSS knowledges
• Experiences with building websites
• Excellent English oral and written skills

Daily Duties to include:

• Email/chat/telephone based customer service and sales - general sales and service inquiries
• Email/chat/telephone based tier 1 customer support - first level technical support, troubleshooting & testing
• Documentation of new support system functions and procedures as directed by supervisor
• Serve as communications link between customers and company
• Provide market feedback and market opinions
• Requires staff to be aware of market trends and developments including hosting and domain name registration industry service and products

Please send your resume and cover letter to hr@doteasy.com. Only those candidates selected for an interview will be contacted. Applicants for this position may be tested for appropriate skills.