Customer Support Associate

We're looking for a few friendly, enthusiastic, awesome individuals to join our customer support team! You'll be an essential member of Doteasy, using your problem-solving, technical, and communication skills to connect with our customers and leave them feeling loved.

Doteasy offers web hosting solutions to help individuals and businesses build an online presence. Everything, from development to customer support, is provided in-house in Burnaby, BC.

All about you:

• You love to problem solve and can work both independently and with a team.
• You're a talented communicator who is comfortable talking on the phone or writing through email or chat.
• You have excellent English written and oral skills.
• You don't need to be a coding genius (although you could be!), but you have basic knowledge of HTML, FTP and CSS.
• Patience and empathy are virtues you proudly possess.
• You have a strong work ethic and our team can rely on you to do your best.
• You're not afraid to ask questions and have a strong desire to keep learning!

Bonus points:

• You're eager to stay on top of market trends and developments, including hosting and domain name registration industry service and products.
• You have experience with building websites.
• Note: experience in customer support and coding is valuable, but training will be provided for candidates with the right attitude and fit!

Your key responsibilities:

• Resolving customer inquiries by phone, email, and live chat.
• Troubleshooting and providing technical assistance in a supportive manner.
• Answering sales questions, and recommending the appropriate solutions to potential and existing clients.
• Being open to providing market feedback and market opinions to others within the company.

Our team:

Our easy-going team is small but precious - enjoy snacks, catered lunches and group outings, celebrate with monthly birthday parties and prizes, and challenge a team member to a round on our arcade-style basketball hoop. Of course, you'll receive competitive pay with a vacation and benefits package.

Sound like a fit? Send us your resume and cover letter to hr@doteasy.com. All candidates selected for an interview will be contacted.

Product Sales Specialist

We're looking for a friendly, self-motivated, and awesome individual to join our team! Our Product Sales Specialist will play an essential role in promoting our custom web design for specific business industries.

As a Product Sales Specialist, you'll handle all aspects of the sales process, including placing phone calls and emails to new and existing web design clients, showcasing Doteasy's web design portfolio, explaining website features, closing sales, and maintaining good customer relationships.

Doteasy offers web hosting and web design solutions to help individuals and businesses build an online presence. Everything, from development to customer support, is provided in-house in Burnaby, BC.

All about you:

• You're self motivated and a total go-getter, who can work both independently and with a team.
• You're a talented communicator with the gift of the gab, experienced with making and receiving a high volume of calls on a daily basis.
• You have excellent English written and oral skills.
• You're not afraid to ask questions, and have a strong desire to keep learning!
• You're driven, and you thrive on setting your own goals and exceeding them.

Bonus points:

• If you have previous experience with technical sales, be sure to let us know!

Your key responsibilities:

• Identifying prospective clients.
• Generating new leads through outbound calls and emails.
• Executing product demonstrations to potential clients.
• Building client relationships, maintaining solid communication, and leaving them feeling loved.
• Being open to take on varied assignments as they arise.

Our team:

Our easy-going team is small but precious - enjoy snacks, catered lunches and group outings, celebrate with monthly birthday parties and prizes, and challenge a team member to a round on our arcade-style basketball hoop. Of course, you'll receive competitive pay with a vacation and benefits package.

Sound like a fit? Send us your resume and cover letter to hr@doteasy.com. All candidates selected for an interview will be contacted. Applicants for this position may be tested for appropriate skills.

Video Host and Media Content Creator

We're on the look out for a charismatic, creative and internet-savvy individual for our Video Host and Media Content Creator. You're comfortable both in front and behind the camera, and will be creating engaging videos and tutorials as both a host and editor!

Your primary mission will be in conceptualizing, designing, and executing innovative media outreach for Doteasy.

Doteasy offers web hosting solutions to help individuals and businesses build an online presence. Everything, from development to customer support, is provided in-house in Burnaby, BC.

All about you:

• You're not camera-shy - you're comfortable demonstrating products, methods and services in front of a camera.
• You have excellent oral and written communication skills.
• You have a knack for approaching members of the public in a friendly, enthusiastic, and outgoing manner.
• You pay attention to the details - you have a keen eye for quality.
• You're a team player with a positive and cooperative attitude.
• You're okay with not having all the answers - but you're willing to keep learning.

Nice to have:

• While video editing experience is an asset, we'll train the right person if we think you're awesome!
• If you're social media savvy, be sure to let us know!

Your key responsibilities:

• Presenting products and services as the on-camera host for our video materials.
• Co-producing and editing audio & video materials for Doteasy and its associated brands.
• Being the host for live webinars or seminars in the future.
• Assisting in the development of collateral material; including writing and editing promotional copy, contributing to creative content, etc.
• Other exciting assignments as the position evolves!

Our team:

Our easy-going team is small but precious - enjoy snacks, catered lunches and group outings, celebrate with monthly birthday parties and prizes, and challenge a team member to a round on our arcade-style basketball hoop. Of course, this full-time position also comes with competitive pay, vacation, and a benefits package.

Is this position calling your name? Send us your resume and cover letter to hr@doteasy.com. All candidates selected for an interview will be contacted. Note that in order to review your hosting abilities, the interview will include a short audition, which will be recorded for internal evaluation purposes only.