• Domain Email and Website Hosting Articles

Customizing Your Domain Email Account Forwarding Options

Email forwarding refers to the re-sending of an email message delivered to one email address to a different email address. Simply put, it is the redirecting of email messages.

All domain email accounts you create with Doteasy come with email forwarding. You can customize the forwarding options from both your Doteasy admin panel, as well as from the individual email account’s webmail dashboard.

Adding a new email forwarder from Doteasy admin panel

If you are the administrator of the Doteasy web hosting account, you can customize the email forwarding settings for all of your domain email accounts from your Doteasy admin panel.

  1. Log into your Doteasy Member Zone
  2. In the Email section, click on Manage Email Accounts.

    Doteasy manage email accounts

    If you are on the cPanel mail platform:

    You will be redirected to your account cPanel dashboard.

    1. In the Email section, click on Forwarders.
    2. On the Forwarders page, click Add Forwarder to create an email account forwarder.

      cPanel add email forwarder

    3. Enter the email address using the Address to Forward: field and the Domain drop-down menu.
    4. Check the Forward to Email Address option and enter the destination email address (this is the address to which the email will be forwarded to).
    5. When ready, click Add Forwarder to complete the process.

    If you are on the SmarterMail platform:

    1. Click on Settings on the side menu and then click Users.

      SmarterMail add users

    2. Click New to add a new user.

      SmarterMail add new user

    3. Create the new email account as you would by providing the username, password, etc.
    4. Click on the Forwarding tab and enter the destination address in the Forwarding Address field.

      SmarterMail forwarding email address

    5. When ready, click Save to complete the process.

Customizing email forwarding settings from the webmail dashboard

Email forwarding settings can also be customized from the email account’s webmail dashboard.

  1. Go to the Doteasy homepage and click on Web Mail Login.

    Doteasy webmail login

  2. Log into webmail using the email address and password of the account you want to edit email forwarding settings.

    Doteasy webmail login

    If you are on the cPanel mail platform:

    You will be logged in to your preferred webmail application (RoundCube or Horde)

    1. Click on the top username drop-down menu and select Forwarders.

      roundcube email forwarder

    2. On the Create an Email Account Forwarder page, click Add Forwarder.
    3. Enter the destination email address into the Forward to Email Address field.
    4. When ready, click Add Forwarder to save the changes.

    If you are on the SmarterMail platform:

    You will be logged in to your SmarterMail webmail dashboard.

    1. Click on Settings on the side menu and under My Settings, select Account Settings.

      SmarterMail account settings

    2. Click on the Forwarding tab and enter the destination address in the Forwarding Address field.
    3. When ready, click Save to save the changes.