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Customizing Your Domain Email Account Auto-Responder Options

An email auto-responder lets you set up automated replies to incoming emails. This feature is great to use when notifying customers you have received their email. It is also helpful when you are out of the office (ie. on vacation) and you can let people who contact you know you are unavailable at the moment.

All domain email accounts you create with Doteasy come with auto-responder. You can customize the auto-responder settings from both your Doteasy admin panel and from the individual email account’s webmail dashboard.

 

Adding an email auto-responder from Doteasy admin panel

If you are the administrator of the web hosting account, you can customize the email auto-responder settings from your Doteasy account admin panel.

  1. Log into your Doteasy Member Zone
  2. In the Email section, click on Manage Email Accounts.

    Doteasy manage email accounts

    If you are on the cPanel mail platform:

    You will be redirected to your account cPanel dashboard.

    1. In the Email section, click on Autoresponders.
    2. On the Autoresponders page, click Add Autoresponder to create an email auto-responder.

      cPanel email add autoresponders

    3. Fill in the fields to create your auto-responder.

      OptionDescription
      Character setSelect a character set for the email. UTF-8 is the most commonly used and recommended.
      IntervalHere you can specify the number of hours you want for the auto-responder to wait to reply with a second auto-responder to the same sender.
      EmailSelect the email address you are setting up the auto-responder for.
      FromYou can enter a “From” address here.
      SubjectEnter a subject line here. For example, “We have receive your email” or “We are out of the office.”
      HTMLCheck this if the body of the email will contain HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
      BodyEnter your auto-responder message here.
      StartChoose if you want this auto-responder to begin Immediately or set a Custom start time.
      StopHere you can set a Custom date for your auto-responder to stop responding, or set to Never.
    4. When ready, click Create/Modify to complete the process.

    If you are on the SmarterMail platform:

    Unfortunately, you will not be able to create auto-responders for your domain user accounts from your SmarterMail admin account. To create an auto-responder for an email address, you will need to do so through that email address’ webmail interface.

Customizing email forwarding settings from the webmail dashboard

Email forwarding settings can also be customized from the email account’s webmail dashboard.

  1. Go to the Doteasy homepage and click on Web Mail Login.

     Doteasy webmail login

  2. Log into webmail using the email address and password of the account you want to edit email auto-responder settings.

    Doteasy webmail login

    If you are on the cPanel mail platform:

    You will be logged into your preferred webmail application (RoundCube or Horde).

    1. Click on the top username drop-down menu and select Autoresponders.

      Roundcube autoresponder

    2. On the Autoresponders page, click Add Autoresponder to create an email auto-responder.
    3. Fill in the fields to create your auto-responder.

      OptionDescription
      Character setSelect a character set for the email. UTF-8 is the most commonly used and recommended.
      IntervalHere you can specify the number of hours you want for the auto-responder to wait to reply with a second auto-responder to the same sender.
      EmailSelect the email address you are setting up the auto-responder for.
      FromYou can enter a “From” address here.
      SubjectEnter a subject line here. For example, “We have received your email” or “We are out of the office.”
      HTMLCheck this if the body of the email will contain HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
      BodyEnter your auto-responder message here.
      StartChoose if you want this auto-responder to begin Immediately or set a Custom start time.
      StopHere you can set a Custom date for your auto-responder to stop responding, or set to Never.
    4. When ready, click Create/Modify to complete the process.

    If you are on the SmarterMail platform:

    You will be logged into your SmarterMail webmail dashboard.

    1. Click on Settings on the side menu and under My Settings, select Auto-Responder.

      SmarterMail autoresponder

    2. Click on the Options tab and check the Enable auto-responder option.
    3. Click on the Message tab and fill in the fields to create your auto-responder.

      OptionDescription
      SubjectEnter a subject line here. For example, “We have received your email” or “We are out of the office.”
      Compose FormatUse the drop-down menu to select the desired compose format: HTML or Text.
      StartSelect the desired start date for auto-responder to begin.
      EndSelect the desired end date for auto-responder to stop.
      BodyEnter your auto-responder message here.
    4. When ready, click Save to complete the process.