Mail system upgrade announcements are sent to you prior the upgrade. The announcements are sent to the email address we have on your account profile. Please refer to the upgrade announcement for the time and date of your scheduled upgrade.
The estimated time for the upgrade process is 6 hours, during which email service, including webmail login, email send and receive, and mail forwarding, will be unavailable. Any email being delivered to you at this time should be re-delivered to your accounts if the sending mail server has been configured to retry email delivery. All email services will resume functionality upon the completion of the upgrade.
Existing email user accounts, including emails, email data, folders and account settings and email aliases will be transferred over automatically for you. However, due to Doteasy SmartMail's increased security and alertness against spam, there are a few changes that you need to note. Please proceed to the Prior to the Upgrade sections for more information.
Doteasy SmartMail offers a lot of exciting new features designed to improve email performance. Features include:
For more information on the Doteasy SmartMail system, including features and screenshots, please visit our Doteasy SmartMail product page
If for any reason you wish to remain on the current Doteasy mail system, you will need to contact us prior to the deadline as indicated on the upgrade announcement we have sent you. Your request needs to be supplemented with your reason why you do not wish to participate in the free mail system upgrade. We will setup a separate mail server dedicated to the current mail system and your account will be migrated there. This separate migration process will take approximately 6 hours to complete, during which you will experience mail disruption due to DNS propagation.
Please refer to your upgrade announcement for the deadline to submit your Do-Not-Upgrade requests.
Note: If we do not receive any requests from you by the specified deadline, our default action is to proceed with the mail system upgrade for your account on the scheduled date and time.
Please contact us if you have any questions about the Doteasy SmartMail system upgrade or if you do not wish to have your email accounts upgraded.
Passwords need to have a minimum length of 6 characters. If the password to your email account does not meet this criterion, please make the appropriate change prior to the upgrade.
Email administrator password changes must be submitted at Doteasy member zone. Email user password must be submitted using existing Doteasy Webmail system.
Please visit here for more instructions.
The Doteasy SmartMail is a very powerful email system. It is designed to handle large volume of emails with virtually no dropped emails. This means that upon the migration, you will receive all emails addressed to your email address. Please take the time to check that your email box is well within your storage quota. If your email box is nearing the quota limit, we strongly recommend that you remove unwanted emails from the server prior to the upgrade to avoid overflowing inboxes.
Once your account upgrade has been completed, you can login to your new Doteasy SmartMail system to assign individual email storage quotas.
Email Groups you have previously set up on your old webmail system were not included in the webmail system migration. Doteasy SmartMail offers the function to set Group Categories for your email contacts. Once your account migration has been completed, you can then login to your new Doteasy SmartMail system to assign group categories for your email contacts.
Doteasy SmartMail offers a more intuitive content filtering processor. As a result, mail processing rules you have previously set up on the old webmail system were not included in the webmail system migration. Once your account migration has been completed, you can then login to your new Doteasy SmartMail system to setup your new filtering rules.
The 'nobody' (catch-all) alias is not supported on the Doteasy SmartMail.
You will notice a completely different webmail interface. The enhanced interface includes new features such as administrative reports, POP retrieval, RSS aggregator, Calendar, Tasks, Notes and more.
Visit our Doteasy SmartMail info page for more information on these cool features.
Doteasy SmartMail has a 6-character minimum password requirement. If you have previously set a 5 or less character password for your email user account(s), you will experience problems logging into your new SmartMail system. Instructions are provided here on how to change your account passwords.
Doteasy SmartMail has increased security features. As an anti-spam measure, emails sent within the same domain using a third-party SMTP will be blocked. This affects clients using a POP mail client with a non-Doteasy SMTP setting.
If you are using a POP email client and need to send emails within the same domain, you will need to adjust your SMTP settings accordingly. Please visit here for instructions on the correct SMTP and Sever Authentication settings.
The Safari browser has problems rendering the Doteasy SmartMail interface. We have received reports of missing scroll bar and several other incompatibilities. You may wish to try accessing your emails using a different web browser, ie. FireFox.
Doteasy SmartMail offers a smarter content filtering processor. As a result, mail processing rules you have previously set up on the old webmail system were not included in the webmail system migration. Once you've logged into your new Doteasy SmartMail system, you will need to setup new filtering rules. For more instructions, please visit here.
Email Groups you have previously set up on your old webmail system were not included in the webmail system migration. Doteasy SmartMail offers the function to set Group Categories for your email contacts. Once you've logged into your Doteasy SmartMail system, you can proceed to assign group categories for all your email contacts.
Please visit here for instructions.
Doteasy SmartMail Product Page
Doteasy Knowledge Base: General SmartMail
Doteasy Knowledge Base: SmartMail Upgrade
